Refund & cancellation

• You can cancel from the operator portal at any time, or by writing to support@busify.site.
• Cancelling stops future invoices. Your booking site keeps selling until the end of the period you have already paid for.
• Changing plan takes effect from the next billing period unless you ask for it to apply immediately.

• Our mistake — a duplicate charge, a charge after you cancelled, or a charge for a plan you did not choose — is refunded in full.
• Unused time on a yearly plan can be refunded pro rata if you cancel within 14 days of the charge. After that, yearly plans run to the end of the year you paid for.
• Monthly plans are not refunded for the current month; cancel and your booking site keeps selling until it ends.
• An account closed for breaking the terms of service is not refunded.

Refunds go back to the payment method the charge came from. Depending on the provider this can take a few working days to show.

If an invoice is not paid by its due date the operator enters a grace period. If it is still unpaid when the grace period ends, the operator is suspended: the booking site stops selling and the operator portal shows only billing until the balance is settled. Your data is kept while suspended. Pay the invoice and sales resume straight away.

This policy is about what you pay us. Ticket cancellations and refunds to your passengers are between you and them, under the cancellation policy you publish on your booking site and set in the operator portal, and are processed through the payment gateway or counter the booking came through.

Write to support@busify.site from the email on your account with your booking site address and the invoice number. We answer within two working days.